Frequently Asked Questions

Everything you need to know about Jumiso USA products, shipping, and skincare routines.

Are Jumiso products cruelty-free and vegan?

Yes, Jumiso is a cruelty-free brand. Many of our best-selling products, including the All Day Vitamin line, are 100% vegan. Please check the individual product pages for specific ingredient certifications.

How long does shipping take within the USA?

Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days, while expedited options are available at checkout for faster delivery.

What is your return policy?

We offer a 30-day return policy for unopened and unused products in their original packaging. If you experience an adverse skin reaction, please contact our support team with photos for assistance.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

Can I use Vitamin C and Retinol together in my routine?

We recommend using Vitamin C in your morning routine for antioxidant protection and Retinol in your evening routine to prevent irritation. Always follow up with SPF during the day.

Do you offer international shipping?

Currently, Jumiso USA focuses on serving customers within the United States. For international orders, please visit our global authorized retailers list.